pokok baju Privacy Policy

We collect the following types of information when you create and manage an account on the pokok baju platform. Each piece of information is used for a specific and defined purpose.

1.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Current address and contact details
• Email address and mobile number

1.2 Financial Information

• Details of deposit and withdrawal transactions
• Records of payments made via bKash, Nagad, Rocket, Upay, or bank transfer
• Account balance and bonus history

1.3 Activity Information

• Betting and gaming history
• Login time and duration on the platform
• Records of conversations with the support team

1.4 Technical Information

• IP address, device type, and operating system
• Browser type and version
• Login session details and session tokens

pokok baju collects information from various sources. Each method is transparent and compliant with applicable rules.

2.1 Information You Provide Directly

Information you provide yourself during account registration, when making a deposit or withdrawal, or when contacting the support team is collected.

2.2 Automatically Collected Information

Certain technical data is collected automatically while you use the platform, such as cookies, session data, and device information. This data is stored through secure connections.

2.3 Information Received from Third Parties

Where identity verification is required, necessary information may be obtained from approved verification agencies. This process is described in detail in our Terms and Conditions.

Collected information is used only for the specific purposes listed below. It is never used for any unauthorised purpose.

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To process deposits, withdrawals, and bonus-related transactions.
• Providing Support: To deliver effective customer assistance via live chat or email.
• Fraud Prevention: To detect illegal activity and ensure platform security.
• Service Improvement: To analyse platform performance and improve the user experience.
• Relevant Messaging: To send you relevant information and offers based on your preferences and activity — if you have given your consent.

We monitor your gaming activity to promote responsible gaming. To learn more, read our Responsible Gaming Guidelines.

pokok baju never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in a limited way in the specific circumstances below:

4.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing, identity verification, and technical support. These partners are required to follow the same standard of privacy policy as we do.

4.2 Legal Obligations

We may be required to provide information by order of a competent authority or by court direction under applicable law in Bangladesh.

4.3 Fraud Prevention

Information may be shared with relevant investigative agencies during investigations into money laundering, fraud, or other illegal activity.

4.4 Business Changes

In the event of a company restructuring or change of ownership, user information may be transferred to the new authority. You will be notified in advance in such cases.

Cookies and similar technologies are used to operate the platform effectively.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, managing security tokens, and running core platform functions. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to save your language preferences, display settings, and other personalised choices.

5.3 Analytical Cookies

These cookies are used to analyse usage patterns on the platform and help improve service quality. You can disable this type of cookie from your browser settings if you wish.

5.4 Cookie Controls

Most modern browsers include options to manage cookies. However, disabling essential cookies may cause some platform features to stop working properly.

pokok baju follows industry-standard security practices to protect your personal information.

6.1 Technical Security

• Data transmission is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted form in the database.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are in place to prevent unauthorised access.

6.2 Organisational Security

• Only authorised personnel have access to personal information, and that access is strictly controlled.
• All staff are trained and contractually bound to comply with data protection policies.
• A defined procedure is in place to respond promptly in the event of a security breach.

6.3 Data Retention Period

All information is retained while your account is active. After an account is closed, certain information may be retained for the required period to meet legal obligations.

Every user of the pokok baju platform holds the following rights regarding their personal information.

7.1 Right to Access Information

You have the right to know what information we hold about you. You can request this information by contacting the support team.

7.2 Right to Correct Information

If any stored information about you is incorrect, you can request a correction. This can be done through your account settings or via support channels.

7.3 Right to Request Deletion

Where there is no legal obligation to retain it, you may request that your personal information be deleted. However, some information may be required to be kept after account closure for legal reasons.

7.4 Withdrawal of Marketing Consent

You may withdraw your consent to receive promotional messages at any time. This can be done through your account settings or via the support team.

7.5 Right to File a Complaint

Any complaint relating to a privacy violation can be submitted directly to our support team. We review every complaint promptly.

pokok baju is a platform operated exclusively for individuals aged 21 and above. We follow a strict policy to protect minors.

An age verification process is completed at the time of registration. If a minor's account comes to our attention, it is closed immediately and the associated information is securely deleted.

If a parent or guardian believes their minor child has opened an account on this platform, they should notify our support team without delay. For more information on responsible gaming, visit our Responsible Gaming page.

This privacy policy may be revised from time to time due to service improvements or changes in applicable law.

9.1 Notification of Changes

If significant changes are made, a notification will be sent to your registered email address and clearly communicated on the platform. The date of the change will be shown at the top of this page as "Last Updated".

9.2 Meaning of Continued Use

Continued use of the platform after a revised policy takes effect will be taken as your agreement to the new policy. If any change is not acceptable to you, you may request that your account be closed.

9.3 Archived Previous Versions

Previous versions of this policy are available from the support team. A copy of the policy from a specific date can be provided upon request.

For any questions, comments, or complaints regarding the privacy policy, please contact our support team. We are ready to assist in both Bengali and English.

To learn more about us, visit our About Us page.